The Taylor AFS Service Guarantee*
• If we repair your machine and it fails for the same reason within 30 days, our return labor & travel is free.
• If we don’t have a required part available on our truck, the cost of our return trip to complete the repair is free.
• If we replace a part but it fails within 30 days, the cost of another replacement part is free.
*Includes service performed on the same side of the same machine needed to get the machine back into operation. Required available truck-stock parts are determined by the manufacturer and not all parts are included.’s Equipment failure due to operator error, operator replaceable parts and wear items, and overtime travel and labor are excluded.
Taylor AFS Service Area Map (DC, DE, MD, PA, VA, WV)
Credit Card Authorization Form | Taylor PM Parts Program Form
Service
• Taylor AFS’s service department offers repair service 7 days a week, 365 days per year.
• Taylor AFS’s team of technicians is strategically located within our territory — North, South, East & West.
• All of our full-service technicians are factory trained and refrigeration certified.
• On-going training is conducted throughout the year to keep our skills up to date.
• Our management team reviews each technician’s performance regularly.
• The office is able to keep in touch with our field service technicians using the latest in digital technology.
• Our technicians are dedicated Professionals, on-call to assist over the phone and after hours.
• Emergency service or telephone troubleshooting can be reached simply by dialing 301-773-2700.
• Each of our service vehicles carries a standard stock of replacement parts valued at over $30,000.
• We are able to respond to your service call within 24 hours over 95% of the time.
• Our “first-time fix” rate is over 95%.
We also offer:
• Equipment Refurbishing Programs
• Complete equipment rebuild programs
• Preventive Maintenance Programs
• Service Contracts
Place an On Line Service Request
Parts
• Taylor AFS uses state-of-the-art shipping and communications tools.
• Our parts department stocks over $1M in spare parts inventory
• Our computer system automatically reorders parts stock daily.
• Our service vans are replenished daily to ensure a “first time” fix with the correct part when you need it.
Brands
• Taylor
• Henny Penny
• RAM
• Turbo Chef
• Flavor Burst